I bought this “power player pack” and get NOTHING. If I click on buy it again I see this message. It was today at 13:17 GMT
Here’s a link to the E&P FAQ and Quick Help.
There’s links to other scenarios from here.
Hopefully something there helps you out!
If you find you do still need to contact Small Giant directly, you can do it from the in game menu, or click on submit a request in the top right hand corner of the site I just posted. Please do read through the help documents first, because that might get things solved without you having to wait for a response from the support team!