Usually from the game itself , at option/ support when you click to ideas or report a bug went direct to developer webpage. Now it does nothing.
The Helpshift thing is the new version of support software being used.
Still can be accessed via the interwebs if you want by googling “empires and puzzles support”
Instructions for how to create a support ticket have been updated on the forum & on the support articles. Click this hashtag for info: #contact-support
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