I have sent a ticket to support and they replied me that I was banned but when I asked for how long, they didn’t reply. Some of my friends got banned and they told me that if they try to speak in the global chat, a red timer will inform them how long the ban is. But for my case, there isn’t any red timer and I am still able to type in the global chat, but nobody can see what I type. So how can I know how long my ban is?
Unfortunately no disciplinary action is discussed on the forum as per the forum rules.
You will need to persevere with contacting SG directly.