Not receiving hero's and panacea

I made a Panacea and didn’t get it. I got hero of the month and then when I went into my heroes it wasn’t there.

Check your in game events log:
Go to options -> support -> events log

Basically will show any 3*+ items you have used or received.

If it’s showing there but not in your inventory, I would log a support ticket:

Otherwise, you can try lodging a support ticket but without proof of you getting them, it’s unlikely you will get them… :S

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