I made a Panacea and didn’t get it. I got hero of the month and then when I went into my heroes it wasn’t there.
Check your in game events log:
Go to options -> support -> events log
Basically will show any 3*+ items you have used or received.
If it’s showing there but not in your inventory, I would log a support ticket:
Otherwise, you can try lodging a support ticket but without proof of you getting them, it’s unlikely you will get them… :S
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