Not getting packages paid for

strong textI purchased a package for 700 gems and it wasn’t delivered / what do I do?

In game

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Here’s what SG recommends for dealing with missing orders:

If none of that works, as @Radar1 says, submitting a support request is the best option. Here’s some more detailed instructions for how:

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You can also go to Options>Support >Recent Activity to see if it was delivered but didn’t show up on screen.

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Thank you, much appreciated. I rebought same package and it appeared immediately with different options from first time. So shall follow your advice - thanks again


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