No items after finishing event


#1

I like 2 report a bug. I finished the average event, but I didn’t get the items after finishing the event.
Normally that wouldn’t b a big issue, but i had 2 spend 75 gems to finish it. So hopefully i can still get the items or get my 75 gems back.


#2

The tier reaards at completio or rewards for after event?


#3

There are two rewards:

  • Reward for completion of ten levels
  • Reward based on Tier (1st Place, 2nd, etc)

The completion Reward is given as soon as you complete the tenth level. The tier rewards are given at the end of the Event, though it make several hours to process in some cases:


#4

I also received no items after completing the beginner tier 10 on the special event. I tried one more time to defeat the tenth tier with 14 minutes left, got close enough that i spent 75 gems and beat it. Then received only one average summon token when it was done processing on Nov. 12, 2017.


#5

See post above. If you believe an error has occurred, you can contact Game Support for help in resolving it:

https://smallgiant.zendesk.com/hc/en-us/requests/new


#6

Hi Rook,

I didn’t get the reward after completing the 10 levels. I Think the problem was that I completed it when the event was over.
I started it before it ended and when O completed the levels, the event was over.

The strange thing is that i got my tier reward
Verstuurd vanaf mijn iPhone


#7

I experienced the same thing for intermediate. I contacted tech support via and haven’t heard back yet…


#8

historically, you’ve had to complete the final stage before the event ends to get the completion bonus, not just start it. You got your tier reward most likely because you were in the same tier with score of only stages 1-9.


#9

So has this happened to you? Where is the disclaimer that says that? I might have still tried, but I certainly wouldn’t have resurrected with gems.


#10

As a player, I don’t expect to be rewarded if I’m not complete when something ends (I’ve done this on Quests before). :disappointed:


#11

I disagree, my experience has been different. Add long as I started before it ended then it still counts. Because of this ut should be in a disclaimer out rules to remove doubt.


#12

So I received an email from support stating the event ended so I wouldn’t get the completion rewards despite having finished. I understand, but believe a couple things should be done then to prevent others from possibly wasting gems.

  1. Add a disclaimer at beginning of event and possibly a reminder during last 15 min.
  2. Shut down event server when it ends, so people are kicked from game and won’t spend any more items, gems, or time on a fruitless endeavor.

#13

I totally agree, I wouldn’t have revived for 75 gems If I knew it was a waste.


#14

They are good ideas. It’s not even mentioned in the ‘I didn’t get my rewards!’ section of the event FAQ/rules, people get burnt every time. Add them to the event feedback thread though.