No Gems recieved

Just bought 2 lots of gems but didnt recieve them although money deducted from my account. Tried again and it says you alread own this item, when there are meant 5 in stock. Please assist.

Hi, same problem here. Tried it three times, only got diamonds once.

I have sort of the same issue. Two purchases with no gems but the money was still deducted. After that I could buy the 5 stack in total, but I had to pay 7 times for them.

Такая же проблема, деньги списали 5 раз, кристаллы пришли 2 раза!

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Payment method greyed out / “not eligible”

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Same mistake I have paid and I haven’t received gems. Give money back or my gems. Of not I will put a reclamation in paypal. Thanks

I did the same thing twice today without receiving my gems but tried again a few minutes ago hmm I got 200 this time but how do I get the 400 I was charged for and didn’t receive??

I have same issue. The money has been taken from my account. It is not an issue from the payment side. It is an issue from the game that has not delivered the gems and items.

The entire purchase process is controlled by Google and Apple, there is no issue in the game that would cause purchases not to be applied.

If you have not received a purchase, please enable a fresh connection to the server. There is no need to try purchasing the same item again - it should arrive soon.

For further information, please visit our Support page:

Thankyou, gems were recieved, just took 24hrs which was annoying as i couldnt have a long amount of time to try and get guinevere

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