No answer from support team for 5 days


#1

Good day,
There is no any answer from support team for 5 days, starting from Monday.
Is there any possibility to affect on case status?
Case id #125953
“Account miss aftre re-link”

Thanks in advance.


How to Contact Support (v1.9.7 onwards)
No any answer from support team for 7 days
#2

Dear Harvey,

We would greatly appreciate your patience and kind understanding here, as we have received your case and it is being reviewed by us at the moment. At the moment, we received a high amount of tickets from our players. Therefore, it might not be possible for us to get back to you immediately.

Spamming tickets or sending reminding messages, unfortunately, will not increase the response time to your ticket and will slow down the support. If you would like to add further helpful details to your inquiry, please reply to the confirmation message sent from the support system.

Once again, thank you for your understanding and I wish you a great weekend.


#3

@Na.na thanks for your reply.

I’ve already got reply for my request.

Have a nice day!

Topic can be closed.


#4