I bought 850 gems to change my nickname from ShTurman to [#228B22]ShTurman. The field with name showed to me that color was changed. I press Confirm buttom for 500 gems and nothing was changed! Please, let me change name color or give back my 500 gems!
The game allows you to change your name for 500 gems, not add color to it (that works for chat text only).
To contact the game directly and ask for assistance, please go here: https://smallgiant.zendesk.com/hc/en-us/requests/new82
Thanks for the answer! Actually, color can be changed not only in chat, but in alliance description and name field too. Unfortunately, the only way to check if nickname color was changed is press Confirm button for 500 gems.
Anyway, I’ll create zendesk ticket for it.