New offer 10characters

I went to buy the offer and it says bad internet connection. So I tried again. Long story short I bought the item twice and no gems or goodies. Please address this issue. Thank you.


It’s best you send a trouble tickets IN GAME and let them know directly … under support …forums things get well forumy…

Ps please include screenshots of purchase etc in sending your claim


Here’s Small Giant’s support article on what to do if you don’t get your purchase:

If you’re talking about the offer with the reset emblem, there’s only one of that offer available, so you shouldn’t have been able to buy it twice/be charged twice for it.


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