New offer 10characters

I went to buy the offer and it says bad internet connection. So I tried again. Long story short I bought the item twice and no gems or goodies. Please address this issue. Thank you.

@DaBills

It’s best you send a trouble tickets IN GAME and let them know directly … under support …forums things get well forumy…

Ps please include screenshots of purchase etc in sending your claim

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Here’s Small Giant’s support article on what to do if you don’t get your purchase:

If you’re talking about the offer with the reset emblem, there’s only one of that offer available, so you shouldn’t have been able to buy it twice/be charged twice for it.

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