New mobile and app not working

Okay new mobile got a Android Oreo 8.10 downloaded the app via google play and will not open up.

Did all the checks:

Uninstalled/Reinstalled both Google Play + E&P
Cleared cache
Restarted mobile
Updated software

Ive done it several times and the app will not open. has anyone has this problem with a new phone?

The app only shows the small giant logo, then the e&p loading page then it gets to a quarter of the way in loading then back to my homescreen…

The only thing I havent done is a factory reset, my other game apps work.

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