One of my Alliance members had recently requested a refund. This was done however they were then put into a negative Gem balance.
Today he gets a notification saying that he will be suspended if he doesn’t get his balance upto or over 0.
Did anyone else experience this and how do we work around this as we cannot lose a valued member of our alliance to a technicality like this.
If anyone has email addresses or contact details for him to try to have this resolved it would be most appreciated.