hi Petri. I am glad to see all of u . I like this game and I play it very often. and I made a lot people to begin playing this game. B ut now I need your help. I lost my game. my phone has burnt. and in new phone i cant get my old game back. i am on 31 level and I have my own alliance named by F_A_C_E and nick is the same also. I am trying to fix this problem almost 10 days but all in wain. I am signed form the game to my face-book too. help me to get my game back please.
with respect
Hi Rook. I am glad to see all of u . I like this game and I play it very often. and I made a lot people to begin playing this game. B ut now I need your help. I lost my game. my phone has burnt. and in new phone i cant get my old game back. i am on 31 level and I have my own alliance named by F_A_C_E and nick is the same also. I am trying to fix this problem almost 10 days but all in wain. I am signed form the game to my face-book too. help me to get my game back please.
with respect
Okay, I want you to go to this FAQ link and read the instructions, then do what it says (there will be another link at the bottom to contact SG, but you need to gather all the pieces you can first):
Hello Rook.
I made it twice or three times but still I cant get my one game. I donât understand one thing,for example when I install new game and its ID on a left side which begins with ( # ) , how it helps me to get my old game back?
you have to submit a ticket to support - as in the link shared above by Rook. Support needs the information about your account number - that will enable them to connect you to your previous account. Neither Rook nor I - I am also just a player - can do more than ask you to contact support
here is the information they are asking for - but only submit it using a ticket.
3. Please add the following details to the request:
The Account Identifier of the account that replaced the original account (the one currently on your device). For more information, please read this help article: How can I find my account identifier (AccountID)?
Platform of your device (Android or iOS). If you need to transfer progress from Android to iOS or vice versa, please choose Both
Exact player name of the account you'd like to recover (Case Sensitive)
Player experience level of the account
The name of the Alliance you belong to, as well as your rank there
Receipt from Google Play or iTunes of an in-app purchase made on your lost account (for more information, please read this help article: Where do I find my purchase history/receipts?)
Please note that we donât have access to any personal information, including e-mail addresses. Game accounts are identified by their unique account identifiers (starting with #).
Due to the high volume of lost account requests, we ask all players to kindly follow these steps and provide all requested details to speed up the process. Any support requests with missing details will be automatically closed.
Yes I did it twice or three times. U know what I dont understand, how can I get my old one if I dont put any ID code. If I give u all my information, can u do it and help me?
@face - are you in an alliance? Maybe there is someone there that can translate for you? I cannot submit a ticket for you and I do not wish to have your account details. Only support can recover your old game. Support needs the account details. If you are having a problem understanding the steps to contact support, please find someone that can translate for you. @Coppersky, @Rook - I donât know how else to help this player⌠is there anything you can do?