Need help retrieving lost account

[zephyr1]

@KingKurtice

i had on my old phone - e and p wont respond, already tried the stupid ticket route - how can i get my account back

Hi @KingKurtice, I understand you’re frustrated, but we literally have no more ability to help you than you have to help yourself.

We’re all just fellow players, none of us has any resources you don’t already have available.

If someone had a helpful suggestion, that’s great, but that’s as much as anyone outside of Support will be able to do.

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I’ve opened this thread — please stop making additional duplicates.

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Submitting a ticket is the only way to contact Small Giant Support.

And as it’s Easter weekend, they’ve noted that response times will be delayed, so it may take a few days to hear back:

@EmpiresPuzzles

Please note that the Small Giant Games HQ will be closed during the holidays, on the following dates:

• April 10th, 2020 (Good Friday)
• April 13th, 2020 (Easter Monday)

We will do our best to respond to all the inquiries, in the order, they have been received.

We are also monitoring the game, to ensure continued service during the holidays.

When asking our support, please provide all the essential details, as this will help us solve your issue faster.

For purchase issues, we ask you to always attach all the relevant receipts related to the purchases . For lost accounts, please read this FAQ article before submitting a request.

We also kindly ask you not create multiple tickets on the same issue, as this will not increase the response time to your ticket, but will slow down the support. If you would like to add further details to your inquiry, please reply to the confirmation message sent from the support system.

Thank you for your understanding and apologies for any inconvenience this may cause!

Happy Holidays!