Mystic vision vids won’t start

[Kitten]

Have had this issue on and off for a couple of weeks now, usually resolved within 2-5 hours, but not this time.

So MV shows the play icon, I go in there and can see what game the add is suppose to cover but vid won’t start and when I close it (after having had to wait the 30 seconds…) MV shows the play icon with error sign.

Looks like this:

If I try and close it before the time has run out I get this:

And when finally leaving, this (no reward of course):

Please fix it, pathetic as the rewards may be 99 times out of 100 I still desperately need that slightly better one. Elemental chests have boots and titans give rope.

[ThePirateKing]

Did you try closing the game and restarting it again? Even I am having this problem for a few days, but it usually resolves when I just force close the game and restart it again.

PS: You can also try cleaning the cache memory of your phone.

[Kitten]

Yeah… sometimes that works, sometimes it doesn’t. Revisiting hours later after an unsuccessful restart it usually works again. Not this time. Have restarted and waited…

[Kitten]

Cleaning the catch doesn’t work either this time… sigh. Almost always the same types of vids, since they added this new format with the banner on top.

[ThePirateKing]

Okay. Sorry to hear that. May be it would be better if you submit a ticket directly to the developers and they might be able to help. Click here if you need to know how: #contact-support