Mistic vision problem

Pliss help me . This problem I have around two weeks . This start make me angry , 30/40 min every day I tray watch mistic vision and I have sound and black screen and then messeg …its not posiblle now tray again …

Please contact Game Support. Be sure to include your screen shots.

https://smallgiant.zendesk.com/hc/en-us/articles/360000542934-How-to-Contact-Support-v1-9-7-onwards-