Missing gems

I recently purchased a lot of gems to purchase the various summer incentives as well as the Jurassic package. After I was thru I still had 6600+ gems. While at work I turned on my phone and 6000 of my gems were gone. Does anyone know how to fix this or has this happened to anyone else? Its so frustrating!!

Send a ticket to support from inside the game. They can check it

I already have but its been a few days now and I haven’t heard a thing. Any idea how long it takes them to get back with you. Thanks BTW

Usually they get in contact with you within 1-2 business days. I would wait 1 more day and send another if they dont come back at you

Hi there. This just happened to my husband. Did you ever get your gems back?

The same thing just happened to me. This morning I had over 800 gems. I logged in after work, and I only have 77. Did you ever figure this out? Or get your gems back?

Can you take a look at your Recent Activity log on the Support tab and see if there is any activity that explains the missing gems?

There is nothing in my recent activity to explain a sudden disappearance of over 700 gems

A co leader in my alliance had 1000 gems missing.

A support ticket will follow, but im wondering if this is happening system-wide at this time or if this is an isolated problem 20 September 2019

post here if yes.

Hi i but last night the 1st oferte from the Deal whit 600 gems 1 token …and you just take my money and i dnt get

And i dnt get nothing why

@zephyr1 not sure how to go about this but I purchased the 4800 gems in the shop but they never showed up. I checked recent activity and it doesnt show the purchase either but my bank account shows the money taken out? Do I call someone or email or post here? Now I purchased this yesterday without problem and both my bank account and my recent activity show such.

Tagging others for quick response:

@DaveCozy @Petri @mhalttu @littleKAF @Rook

I’ve heard of delays before, but really this is something you need to contact support on. Good luck!

3 Likes

Thank you
image

See this:

2 Likes

Cookie Settings