Missing ascension reward after quest

Hello again, I have an issue for one of my players to discuss king_of_truth he did the morlivia quest and beat the quest and did not receive the royal tabard is the any other occurrence of this and how can it be corrected??? Thanks for your help

When he did it? Morlovia event is upcoming one. He already have it? Or it is from previos Morlovia event?

He needs to submit a support ticket in game :slightly_smiling_face:

Previous event and he submitted a ticket back then with no response

I’ve always received help pretty quick so I told him I would see if I could help out

He originally did I will see if he has a ticket number

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