Merge/ recover account


#1

Please help!

I submitted a recover account 29hrs ago, but have heard nothing back.

I reinstalled but nothing and game centre didnt save it.

Hoping they can merge my old with the new lvl1 account it made me setup when i reinstalled. Same facebook sync etc so hope it can be saved…

Maybe one for the moderators to nudge support on?


#2

Hoping someone sees this…


#3

Night, try reporting to HTTPS://Small giant zendesk.com/HC/en-us/requests/new82
Hope this helps,
Royce


#4

Thats a broken link Azure :frowning: i have reported it so is that just the same thing?


#5

Night, My apologies, small giant is all one word. Try
https://smallgiantzendesk.com if you know your former account # give them
that, your previous game name, email address and where you live. They
should be able to help you.
Azure


#6

Hello Night,
Small Giant should be able to help you, but they do have a number of requests to restore accounts. It will likely be 2-3 business days for them to respond, and possibly a couple days after that to process your request. It sounds like you’ve already placed a ticket with support, but here’s the link anyways: https://smallgiant.zendesk.com/hc/en-us/requests/new
I hope you get sorted out soon!