I’ve playing and enjoying this game for
one month, last friday i lost my account. The same day I sent an email and had a replay with my request number ,wich is 19152. But nothing else since than. I had captain Kestrel on that account and i miss him
I believe that lost accounts take several days to process; keep checking your email (and spam file if any) to make sure you don’t miss their reply.
Thanks Rook, I received an email yesterday. It should be fixed soon