Lost account with Kestrel

Hello there.
I’ve playing and enjoying this game for
one month, last friday i lost my account. The same day I sent an email and had a replay with my request number ,wich is 19152. But nothing else since than. I had captain Kestrel on that account and i miss him :laughing:

I believe that lost accounts take several days to process; keep checking your email (and spam file if any) to make sure you don’t miss their reply.

Thanks Rook, I received an email yesterday. It should be fixed soon

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Hi There. I Lost my account. I was playing as Kel’thuzad and my level was 17. Now I’m on Level 3 with different name… how it can be fixed? Help…

You need the ID of your old account and get in touch with customer support

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