An alliance member has lost his account (now only his childrens’ accounts appear to choose when he tries to sign in).
After trying to log in several times, it appears as if he created a new account (a brand new village). Everytime he now tries to sign in with his e-mail this new village appears.
Note that we can still see his team in the alliance, war etc.
How can he retrieve his old account? Please help he is desperate.