Bluestacks is simply an Android emulator. If you can get the shop to work on Bluestacks, then it sounds like there’s some issue with your phone.
That said I’m glad you’ve found a workaround. I’ve been checking periodically with staff to see if they had any new ideas. They haven’t been ignoring the problem, but they genuinely haven’t found anything on their end that could be a cause.
I’m having the same problem. (Android user, problem since last update) I’ve tried everything. I was also told it was a Google play issue. I made sure to check all my payment info, everything is correct. I’m hoping this issue is resolved on next update. I also didnt get the Atlantis flash offer. I usually do a 10 pull each Atlantis summons but wasn’t able to this time.
You can not fix it on your phone but you can download the bluestacks installer on your computer and run the installer AND THEN download empires and puzzles on your computer and play thr game or just purchase gems on your computer and then open up the game on your phone and your gems should be there…click on the link and scroll down on the page that opens…and follow the directions on that page to get everything you need to play and purchase gems in the game…
So, yesterday I spent almost 2 hours on the phone with Google and they could not fix the issue! I had already contacted E and P and they said to contact Google (oddly enough, about 1.5 hours in, they told me to contact E and P). So, it’s pretty useless either way. If anyone finds a solution, please post for us poor, desperate souls dying to spend our hard-earned cash TIA!
Hi guys. Finally i found a solution. Update your play store.
Open the Google Play Store app.
Tap on the menu icon in the upper left-hand corner.
Scroll down to Settings and tap on the link.
Scroll all the way to the bottom the list; you will find Play Store version .
Single tap on Play Store version .
You will either see an on-screen message confirming that your Play Store app is up-to-date, or the app will silently start updating in the background. When the update is complete, you will receive a notification.
Welcome to the forum @Cezannes. No one is quite sure what is causing this issue. SG believes the problem is somewhere on the user’s device or with Google, and Google apparently believes it’s an SG problem. At any rate, there’s no known fix.
However, @Booracle has found a potential cause of the problem for some people, along with a solution, here:
And @Juzjokez has found a potential workaround that seems to function for some people here: