[KNOWN ISSUE - iOS] Summer Offer price shown in the offer differs from the purchase price


#61

The federal credit Union I use here in the states does view that as fraud and it’s not visual because it already cleared my bank meaning took the money out. Thanks though good day


#62

Oh sorry to hear it. I thought it is just visual thing. Definitely open support ticket and add all evidence. Without evidence they will not look further.

Advice from my side… Be 100% sure that you are charged twice. Otherwise you will be in trouble. I heard some people are banned for similar things. Most likely there was some kind of fraud involved from players side. I don’t know details. Just be careful.


#63

Thanks I am 100% sure as the bank flagged it as unusual activity because it was twice. iTunes shows only once but bank shows 2 times. The bank is gonna deal with it because a support ticket for the game may only see the 1 charge by iTunes and not view the actual bank statement. Which is why I’m just going to have the bank fix it. That would also prove it’s not a false claim either. I can understand people losing account for actually trying to fraud the game but this is a federal credit union they will handle it & the proof for you. Which is wonderful :grin: thanks for the advice


#64

Wish you to successfully sort this problem :wink:


#65

Aww thank you :pray: :grin::grin::grin::grin:


#66

I have had the same issue I selected the.99cent special offer twice and my bank statement showing two $9.99. Charges. What do I need to do to get my money back???


#67

This is from the FAQ:

https://support.smallgiantgames.com/hc/en-us/articles/360008262474-I-think-I-was-charged-too-much-iOS-

Here is the Billing & Purchases section of the FAQ (Frequently Asked Questions) If the first link above doesn’t answer your question.

https://support.smallgiantgames.com/hc/en-us/categories/115000663969-Billing-Purchases

Lastly, you can directly contact support here:

https://support.smallgiantgames.com/hc/en-us/articles/360000542934-How-to-Contact-Support-v1-9-7-onwards-

(Remember to scroll to the bottom and click “Submit a Request” to start to process.)