[KNOWN ISSUE] Can no longer scroll on Samsung Note 8 with S-pen / Stylus no longer working on Note 10

Just tried my old Note4 stylus and it made no difference, still not working.

But what I did notice is that:
In game play/battles if you tap on two adjacent cells/troops with the S-pen they switch positions. The result is the same as swiping.

This is annoying as hell as it takes a bit of getting use to. However, once mastered you will not notice the difference. This is not a fix but can allow some game play with the S-pen.

All this cause something got messed up. What happened to QA SG?

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This issue isn’t a simple inconvenience to a handful of players. It affects an entire entity, Note/Samsung users. A few were able to work around it, but that didn’t work for the many who are still dealing with the fall out.
I’m more concerned with this being resolved than my spelling being correct or capitalization.

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This bug is costing me in EVERY combat encounter because I now have to tap at least TWICE to move tiles … DO NOT WANT TO CONTINUE with this game if this is not corrected QUICKLY…costing waaaaaay to much in resources used as well as NOT WON !!!

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I agree. Am combatting requiring multiple taps to move 1 tile, which is no guarantee it won’t magically move in the opposite direction, completely skewering a strike. Can no longer get thru a class challange without wiping out resources and still losing on a medium level?!

Update is coming , but nothing about our problem

Just a reminder that it is being worked on but is out of their control based on my conversations. It’s the same thing affecting text with iPhone users. Hopefully soon.

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Same problem popped up in another game I play…was resolved in a week after reporting. Gram games was way more responsive…and it didn’t require waiting for a major update.

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Not sure why SG cannot ROLL-BACK the changes they made on the last update. That is surely the way to go if the problem cannot be fixed. I have tried double tapping and it is frustrating in wars and impossible with titans as any error waste limited time. So not sure what to do. I have complained and waited and complained and waited. Yet nothing. If only I had not invest so much funds, there is a lesson there somewhere. If I get get kicked of my alliance because of inactivity then that may be the tipping point (’~’).

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Even after the most recent update the stylus problem still exists. Why don’t you fix the problems you are aware of before doing an update?? Most of the time I use my stylus on my base and it’s annoying I can’t use it there. I just want to log in collect ham and iron check up on AC but can’t use my stylus. I’m currently running version 25.0.0

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There is nothing about a bug with s-pen in the description of update 25 .
Most people absolutely not interested in what color has the dragon, but for me is important when will be fixed the bug that does not allow to use s-pen.
The team of E&P earns milions and it seems to me they take care only how to stick us 3* heroes by advertising the new 5 *. That is why they don’t have time to fix their main bugs.
Someone wrote in this topic that after the complaint in another game, the same bug was fixed in a week.
By the way, scrolling with a finger also gives an error - sometimes you need to double-swipe and only after that the screen moves.
I saw a lot of minor bugs during the game, but I don’t consider it necessary to write about it, because the main bug for me is still not fixed.

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.
Please, write the approximate dates when this bug will be fixed, because if the team is not involved in this problem actively, i won’t spend more time and money in this game - many claims have accumulated during two years. Tired of cries to nowhere…
Thanks in advance for the response.

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Just came back to say that I’m disappointed that a new update rolled out without a fix to this issue. There’s no excuse for it considering the gazillions of dollars this game takes in. An ETA would be great!

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It seems to be disrespect to comsumer from Small Giant, at least they can answer about date or time period when it will be fix, month, year?

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How long is this going to take to fix? I’m about to give up on this game! Not spending any more $. Customer service here is ridiculous. Takes months to fix an issue that other games fixed in under a week. Pathetic

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Another update annnnd…
yes, you guessed it, no fix.
But hey, we got snowed.

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:joy::joy::joy: I guess they have different priorities to us, snow really helps us play better :roll_eyes:

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I think you’ll find that the snow and stuff is just like checking q box cause it’s been done before…

What you are wanting is more likely a code debugging exercise… And if you’ve ever done any coding before (especially debugging) you’ll know it’s not a simple or quick thing to do…

Have patience, it’ll happen. Until then you’ll just have to use your finger like the rest of us peasents.

After the new christmas major update, the problem still exists, I’m not feeling satisfied with the support and the services. This was working before and after an update it happened, so it is a bug in coding and it shouldn’t be that hard to fix it.

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BaronLoxly wrote in this topic:
“I’m a quadriplegic. the best feature of this game is that I could use my s pen to play. I AM DEAD IN THE WATER, WASTING RESOURCE S AND LOSING BATTLES”

Maybe you will give him advice how to play?
And there are many such people. They just not write here. They just stop playing.

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Woah, ease up mate… I’m not making an attack on anyone and the situation that Loxley has really sucks…

I’m simply saying that it’s not as easy to find bugs in code… Especially ones which aren’t directly related to the created side effects…

It’s also worth noting that there are a lot more people jumping on this thread than Loxley… Others may be in a similar situation where they need the stylus, others most definitely will be complaining out of a QoL perspective.

I’m just saying to be patient… Having done a considerable amount of coding before, I can attest that Not everything is a quick fix or easily found… It can be as simple as a missing semi-colen or two lines of unrelated code having an unknown interaction…

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