Sorry I don’t have screenshots of the warboard as it was happening. To answer some questions, no, nobody got resurrected after they had died. Every hero death was original, first time death. I’ll describe two basic ways this has happened.
Scenario one:
Imagine it like this. It’s a totally normal war scenario. You go in and make your attack. Maybe you take out the entire opponent’s party, maybe you take out one or two heroes. The match ends. Everything normal so far.
You go to see how many points you scored for killing those heroes (or the entire team) and your score is zero. No points. You were the first one to attack this opponent since the war started and completely killed every hero, expecting a full score. You get awarded zero points.
Scenario two:
You go to attack an opponent that has been attacked once and only once before. There are three heroes remaining with partial health. No one on the enemy team has the ability to resurrect at all. You kill two heroes. Everything so far is normal. The round finishes because your heroes all die.
You should receive points for killing the two heroes under normal circumstances. We are receiving zero points for killing those two heroes. We receive a couple points for taking the health down of the remaining living opposing hero (which is normal mechanics). But we get zero points for killing the other two heroes. None at all.
This has happened at least a dozen times now. I’ll also include a screenshot of our current war score; when we lose it usually is by 100-200 or less points. This is an utter landslide because of this bug.
I’m really sorry about not having a screenshot of the warboard but I’m not sure it would have helped; it looks pretty much normal. Other documenting screenshots would be hard to capture as well; I would have to ask that everyone take a screenshot before and after every battle to try to catch a discrepancy between before a battle starts (how the other team looks/which heroes are alive/HP levels etc) and then again what the team looks like after the battle is over including points awarded.
I can try to at least capture this myself and suggest my alliance help. I know it sounds really bizarre; trust me, it IS really bizarre. We are totally baffled/blown away too. Not getting credit for original hero kills in war hasn’t exactly happened to us before.
PS The one I tagged with red that scored 44 points; that one originally showed a score of 0. He had to force close the app and restart before the score showed up. The rest of us that have been affected have tried it and it didn’t work for us.
@Garanwyn Thank you for the tips. We are definitely aware of both game mechanics. I wish it were that easy; in this case neither apply. The problem is a failure to get awarded points for original hero kills with no prior resurrections. Good points though!!!