This has directions for contacting support:
Starting from our v1.9.7 update, we ask all players to use the in-game Support button when submitting a new support request. You can find the Support button by tapping Menu, then Options and selecting Support tab. You will be directed to our Support page, where you can find the link to create a new request (tap the icon with three vertical lines in mobile view). When sending us a new ticket this way, the system will automatically include details of your account and device, which help us to serve…
Unfortunately, you’re right. Judging by forum posts, this issue comes up regularly, as this random smattering of posts shows:
I wouldn’t have mind if this is the first time but this is the second war where I got disconnected and lost energies and the ability to use 5 heroes again. I haven’t even started the attack, the board was just about to show and boom!!! the game just blanked out. I am pretty sure it is not my internet connection or my device, every other thing I do are ok --> quests, titan battles, no problem! It’s ok if I can resume the attack without loosing anything, but I can’t, it can get frustrating if t…
After defeating my rival the game disconeccted and when I come back I have 0 points and one Flag less.
[I deleted the screenshot]
Im Tatobot. I defeated Melendor, then right Colen and tha last one was Magni.
I just tried to do my first attack for this current alliance war today during the morning, 9am (Brazil time). Selected my heroes, pressed attack and just got a spinning wheel of death and then…
Result: I’ve lost my attack, my 4 selected heroes e didn’t scored.
I tried to attack again 4:23pm, and the same error occurred…the same screen and I’ve lost more one attack, more 5 heroes e didn’t made any points…I even had the chance to fight. During 2 or 3 minutes after the bug, my “war situa…
Hi. My pseudo on the game is ghanima, in the ally Crazy Dinos. It happened about 21h french hour (gmt +1) today.
I was preparing my attack on the present war bug the app crashed. When I got back to the game, I could see my name on the enemy’s place but as a spectator and no way to do the fight.
I then lost the fight with 0 point instead of about 40 points (because it was an easy fight for me). The attack is counted as done. I am afraid it to happen again.
Thanks for reading and react.
…and there are plenty more where that came from.
@Kerridoc @Rook @Coppersky Is there a master thread for War disconnects? Or just close as duplicates?)