Increased Waiting Time in Support Tickets for December


#1

Hi, just letting everyone know that we are currently experiencing a high volume of ticket requests - especially in lost accounts.

In December, the Small Giant Games HQ is closed on the following dates:

  • December 6, 2017 (Finnish 100th Independence Day)
  • December 23-26, 2017 (Christmas)
  • January 1, 2018 (New Year’s Day)

We would like to ask for your patience while waiting for a response. We will do our best to respond to all the inquiries, in the order they have been received. We are also monitoring the game, to ensure continued service also during the holiday season.

When asking our support, please provide all essential details, as this will help us solve your issue faster!

Further information:


I lost my main account, please help
Game freezes in the middle of battle
Known Issues Related to 1.9 Update
#2