We are aware that some players are currently unavailable to update their game. Please follow these instructions on how to resolve the issue:
WARNING! Please do not delete your game. Deleting your game will result in lost progress, if you haven’t connected your game successfully to Game Center or Google Play previously.
iOS
If you cannot update after the game redirects you to the App Store (update is unavailable), please follow these steps and you should be able to update:
Close the game by double tapping the home button and closing the game by swiping it up
Open the App Store and go to the Updates tab
Swipe down to refresh the list. You should now see the Update button next to Empires & Puzzles app. Tap the button to update your game.
Android (“Device not Complatible” error)
If you receive an error message “Device is not compatible” on Google Play Store while trying to update the game, please try the following:
Clear Apps Cache
Go to Settings, then Apps and finally All
Select Play Store, then Clear Cache & Data
Select Empires & Puzzles app, then Clear Cache & Data
Try updating the game again
Unmount SD card
Go to Settings, then Storage and finally Unmount SD Card
Try downloading the game again
Re-Mount SD Card by Navigating to Settings, then Storage, then Re-mount SD Card
Reinstall Google Play Store
Go to Settings, then Apps and finally All
Select Google Play Store, then Uninstall Updates
Try updating the game again