I was awarded Kunchen as a bonus in a 10x pull, but he didn't show up in my hero roster. This happened about 6:00am cst on 2/14. Can you please fix this and give me my hero

I was awarded Kunchen in a 10x pull but he didn’t show up in my hero roster. About 6am CST 2/14

That’s concerning!

You should contact support about this:

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