Community
Often players will
Tell others fixes are pending.
([SOLVED] Game crashing after doing season 2 quest (v24))
The DEVS cannot comment, but Community team passes on bug reports from forum AND support tickets.
Warn others NOT to do something, thus avoiding the bugs ( I do not participate in 4* / 5* tourneys). (Increase emblem drops or 1x Free and 1x 75g Tourney or Run five tourneys- 5* to 1*- EVERY week or still bitter about 1*+20 heroes)
Offer work around like rerolling, crafting battle items, keeping a buffer of 1* / 2* heroes or a buffer of 1* / 2* troops (MASTER THREAD (Solved) - Training Camp Lost food/recruits at withdrawal - #19 by Gryphonknight )
We are not Devs, but we still help each other out!
IP
Usually legal department, and marketing departments, forbid/ ban/ restricts DEVS from replying on the forum.
All the AMAs are vetted before asked (🗨 Upcoming SG Community Team AMA – Submit Your Questions Here! [no game design questions, please])
This is common practice.
J.K. Rowling is banned from reading fan fic ( legal system is broken). But many of her closest friends read/ write it as do most of the employees who create her products ( physical goods/ electronic goods).
J.K. Rowling can view fan art, fan songs, and other fan derived homages that do not overlap with her Intelectual Property ( written works )