Thank you very much for the useless advice, BUT I WOULD LIKE TO HEAR THE RESPONSE FROM THE DEVELOPERS!
The “Support” button, about which they gave me advice, does not work, the program offers me to find the answer in the FAQ on the game myself!
You can say that the forum was created only for players and developers is not here, but if the forum has sections “Bugs and Issues” and “Ideas and Feature Requests”, then the developers are reading this forum! It is foolish to discuss errors and bugs of the game only among ordinary players, ordinary players will not fix errors and bugs!