I have paid the offer and I haven’t got gems. Also I can’t buy the 3 left. It says I have just bought the item.
Please repair.
Second time it happens to me
Here’s how to proceed:
https://support.smallgiantgames.com/hc/en-us/articles/115003892065-I-didn-t-get-my-order-
2 Likes
Hi I have three accounts and the gems have been given in one of them where I didn’t buy gems. The correct account is El Padrino and there I can’t buy the fifth offer. Also I want my 200 gems in this account.
Please repair.
Small Giant doesn’t officially support multiple accounts on the same device. It sounds like you may have a problem they won’t be able to deal with.
As @Garanwyn mentioned, please submit a help ticket for these issues. The forum is monitored by players like you so we don’t have access to personal information, etc.
Here’s where you go in-game to submit a ticket:
1 Like
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.