All I get is a black screen. Game is loadinf
Have you tried uninstalling /reinstalling the game?
Alternatively, you can contact Game Support without actually being in the game, from their FAQ page:
(Look for the blue “Submit a Request” link at the bottom of the page).
https://smallgiant.zendesk.com/hc/en-us/articles/360000542934-How-to-Contact-Support-v1-9-7-onwards-