I cant join the game


#1

I have updated the latest version 1.9.8 and do not let me connect to the game.

Uninstall and return to install, but nothing.

Help me.


#2

Yeah there are some issues for sure I just posted what’s happening to me


#3

Please report this to Game Support:


#4

I dont know how to contact, because it will not let me enter the game.


#5

Click the article above; every FAQ article should now have a link at the bottom that says “Submit a Request” in blue.

No need to be in game, you can still submit. :wink:


#6

I have the same problem with WLAN Connection to my router. I already checked, there are no firewall rules and no ports are blocked.
There is no problem if I use my laptop as hotspot. This workaround solves also the issue when the titan is not shown (only a question mark is shown in the Titan tab on the alliance window).


#7

Please submit a request to Game support:


#8

same to me, no Problem until build 550 had been installed. Now “Connection to Server failed”


#9

Please submit a request to Game Support, as noted above.


#10

I cant join, i dont know.


#11

If you click the article above, it will take you to the web, outside of the game. Scroll to the bottom and click the blue “Submit a request” link.

No worries. :wink:


#12

I been going threw the samething since Thursday got in yesterday and this morning now been booted off cant get back on


#13

(20 characters) :wink:


#14

Why do we all have to submit individual tickets when this is an issue that is clearly impacting a lot of us?

At this point, it’s obvious that this is a bug.


#15

For those that have already submitted tickets…

…any resolutions?


#16

I have had only a generic response that says the problem is my internet or my phone I can garentee its not my internet not my phone the problem is the update my other games and apps work perfectly


#17

This is what is happening to a friend since the latsd update, @Rook


#18

Submitted a request tot “helpdesk” the solution they offer to me wasn’t useful at all.
They give me the .apk but this didn’t solve nothing.
I’m very disappointed with SmallGiant… I spend money playing this game, and I want to continue playing it…


#19

What did they tell you to do with the .apk?


#20

to install it, of course.