Hi @Giovanna , sorry to hear you’re having account issues.
Have you already tried the steps from the Support website?
https://support.smallgiantgames.com/hc/en-us/sections/115001103085-Lost-Account-Saving-Progress
If so, and you’re still having issues, you should contact Support — the Forum is for player-to-player support, and no one can help with account issues.
Here’s how to contact Support:
Starting from our version 31 update, we ask all players to use the in-game Support button when submitting a new support request. You can find the Support button by tapping ’ MENU’, then 'OPTIONS’ and selecting the ’ SUPPORT’ -tab. Please browse or search the support articles to find quick help on your issue. If the articles are not helpful or your issue needs personal assistance, tap ‘NO’ at the bottom of any article and you will be able to reach an agent.
Further information here:
We ask a…
