I can get new characters


#1

I will train heros or win battles it I will receive new characters I never had before then I will look through my hero’s and their not their. I can get multiples of existing characters but not ones I never had before.


#2

I lost internet connection 2x when I was battling dragon and lost 2 alliance pts. I was only able to use one and there’s only a couple hrs left to defeat dragon.


#3

My reply in both situations is to contact Game Support, from in-game:

Menu > Options > Support (Technical)

I apologize, XRayMomma;
I never saw your original post. :disappointed_relieved: