I will train heros or win battles it I will receive new characters I never had before then I will look through my hero’s and their not their. I can get multiples of existing characters but not ones I never had before.
I lost internet connection 2x when I was battling dragon and lost 2 alliance pts. I was only able to use one and there’s only a couple hrs left to defeat dragon.
My reply in both situations is to contact Game Support, from in-game:
Menu > Options > Support (Technical)
I apologize, XRayMomma;
I never saw your original post.