I bought gems and didn't recived them

General Discussion
1

Buyed ofer for 2800 gems they take money no gems

2

I buyed ofer for 2800 gems and dinā€™t get them and take money iā€™m sick of this things when SG donā€™t help

3

Hereā€™s what SG recommends for helping with not getting your gems after an order:

https://support.smallgiantgames.com/hc/en-us/articles/360001460673-I-didn-t-get-my-gems-

If that doesnā€™t work for you, and you need help opening a support ticket, just reply to this post and Iā€™ll be happy to walk you through it.

4
  1. ā€œOptionsā€ button in the game menu
  2. Select the ā€œSupportā€ tab at the top
  3. Click ā€œSupportā€ button

Good luck!

5

Tnx i tryed everything and not even responce from nobady and happened today 8 h ag0

6

Tnx tryed allready i hope they do something itā€™s 33ā‚¬

7

Iā€™m sorry. That would be really frustrating.

It can easily take them 24h to turn around a support ticket, so donā€™t give up hope. Theyā€™ve answered every ticket Iā€™ve ever submitted, so Iā€™m confident they will get back to you as soon as they can.

1 Like
8

Donā€™t panic! The same thing happened to me a while back with a 10,000 gem purchase!! I filled out the support ticket through the app with a screenshot of my iTunes receipt. I had the gems in my inbox in 24 hrs with an epic hero token for my trouble:) good luck!!

5 Likes
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Thank you i buyed before gems this happened first time

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I didn"t even recive any gems for my 33ā‚¬ offer and nobody responce to me on all my questions

11

Hey modeator help me i didnā€™t get any gems from 33ā‚¬ ofer for 2800 gems

12

@Tutix I understand it can be frustrating waiting for a reply to posts, but please donā€™t go posting to the end of a bunch of different threads when your initial thread hasnā€™t been answered instantly.

If you need moderator attention, you can type @name-of-moderator, for example @zephyr1, in the body of a post. That will show up in the moderatorā€™s notification list when they log into the forum.

The forum isnā€™t an instant-reply kind of thing, and it isnā€™t set up for dealing with individual account issues. If you have an individual account issue (like missing gems), Iā€™d encourage you to search http://support.smallgiant.com for possible fixes, and then submit a support ticket if necessary.

People here will try to help you as we have time, but thatā€™s really your best bet for a quick fix.

2 Likes
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Hey @Tutix, unfortunately moderators are just players. We canā€™t help with account issues.

Iā€™d suggest checking this article:

https://support.smallgiantgames.com/hc/en-us/articles/115003892065-I-didn-t-get-my-order-

If that doesnā€™t help, you should contact-support