Sorry to say but the forum cannot help you here. We’re (mostly) a collection of players who share information, can (and do) offer support, guidance and more and also have a lot of fun hanging out together - but we cannot assist with account issues.
There are SGG staff on here but in a community relations role, not tech support.
Please see the article below for details on contacting game support.
Good luck (but I think the only place it’s saved is via Google / Apple games stores.)