Starting from our version 31 update, we ask all players to use the in-game Support button when submitting a new support request. You can find the Support button by tapping Menu, then Options and selecting the Support tab. You will be directed to our in-game support system, where you can find the link to create a new request (tap MENU, then OPTIONS and select the SUPPORT-tab). When sending us a new ticket this way, the system will automatically include details of your account and device, which help us to serve you better and solve your request faster.
Further information here:
We ask all players to read the relevant FAQ articles and the threads here before creating a new request. Thank you!