How to Contact Support (Version 31 Onwards)

Starting from our version 31 update, we ask all players to use the in-game Support button when submitting a new support request. You can find the Support button by tapping Menu, then Options and selecting the Support tab. You will be directed to our in-game support system, where you can find the link to create a new request (tap MENU, then OPTIONS and select the SUPPORT-tab). When sending us a new ticket this way, the system will automatically include details of your account and device, which help us to serve you better and solve your request faster.

Further information here:

We ask all players to read the relevant FAQ articles and the threads here before creating a new request. Thank you! :slight_smile:

19 Likes
Titan a no show
Update bug- Cannot revenge after update
No any answer from support team for 7 days
One of these farms are not like the others
Titan defeated
Internet connection bugs
Didn't get the right Rank rewards for Wonderland Epic
Missing 500 gems
Atlantis chest does not open
This Game Has ROBBED me!
Lost trained heros
Kicked off server while attacking in war
Problem getting 4* troops
[SOLVED] Missing advanced building missions (Fixed in v27)
Do not receive heroes during summon
The mysterious disappearance of heroes
Ban this player
Any administrator to help me?
[Solved -- V32 Update] Heimdall revive issue
Game keeps closing
Where/how to report offensive player names or alliance names?
No VIP pass
Missing monk emblem
Buy all compensation
MASTER THREAD (Solved) - Training Camp Lost food/recruits at withdrawal
Game Lockout
Summon chest bug
Misleading info on extra team so I've wasted 100 diamonds
Lost over 25 heroes during training camp processes
Devs, sit down here a minute, we need to talk – Improve War Loot & War Chest Rewards
No Valhalla coin
Invisible Valhalla enemy
Unauthorised gem purchase
Help With Forum Issues Available Here!
The Ridiculous Bragging thread
Need help retrieving lost account
The Ridiculous Bragging thread
Atl xoins missinh
Titans.... and when they appear
I can't access my account
Vip pass urgent
Bumped out of alliance
Bumped out of alliance
[MASTER] Issues with Friend Invites: Did links work properly? How can I tell if an invitation was processed correctly? Why didn't I get any gift for my account after inviting friends? (NOTE: Friends must get to Level 10 before gifts are given)
Summons token discrepancy- SOLVED
Special offers & deals
Is guild/alliance chat recruitment spam reportable?
Can I recover game on new phone?
Hero died in tourney, without ever getting hit
Missing War Loots (solved, I did get them)
Why am I being punished?
[MASTER] Issues with Friend Invites: Did links work properly? How can I tell if an invitation was processed correctly? Why didn't I get any gift for my account after inviting friends? (NOTE: Friends must get to Level 10 before gifts are given)
Is this thing real?- Chat scam
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Hi, been a while since I was here
Titan stuck in processing
Banner Issue
Paid 75 gems to continue fight
[Master] Farm, mines, training camps having windmill or missing windmill
Would you please have a look at my account
Probleme mit Serververbindung
Chat global problem
Can’t get out of Spectator Mode
Summon Gate Daily Summon & VIP countdown timers out of sync
Monster chest reward didn't appear
Getting loot tickets without VIP pass
Problem with account
Please return me the lost summon
[FIXED] Server Down 4/26/2019 – Server Team Resolved, Compensation (Titan Flask) Being Issued to those that Logs show were affected
Mandatory Updates every month is killing this game!
No matchmaking at war
What is the fastest way to get a response from support?
Iron storage
En se me desbloquea niveles en el campo de entrenamiento
Money is gone
Any way to reconnect to account?
Black stains
The counter for Atlantis pulls is cleared
Bugged monster chest
No coins for stages in province 8
Lost Heroes
Interruzione
Disappearing troops / Missing loot? (EDIT: not just from world battles!)
Training Camp stalled
Bug gems..plssss helpI have a problem
Newest update/somethings wrong – graphics and display issues
Lost gems during update
Lost Gems when logging in
Reset lvl heros and account
Alliance Join Request not showing up in chat for approval
[SOLVED] Ranvir and Season Two Poison Mist (v22) - Solved (v22.1)
Alliance message notifications
Prizes for titan
Guy trying to sell me his account
1.99 for Atlantis summons offer
Missing purchase icons and calender gifts options on the main account
Season 2 level 12/10
Former member chatting?
Offer double apperance
Where did you go Snowman Avatar
Why i get a ban from chat
How does mana creation by War Defense teams work?
Payment overcharging problems
Multiple accounts bands!
BUGS with Valentine’s Day Offer (NO FEEDBACK)
Raid tournament loot missing
Can't fill out support ticket
I was awarded Kunchen as a bonus in a 10x pull, but he didn't show up in my hero roster. This happened about 6:00am cst on 2/14. Can you please fix this and give me my hero
Lost ly 30
Hero missing from training camp
War chest showing incorrect count
Lost gems in inbox after update
Incorrect raid tournament score
[Wiki] *NOT* a bug FAQ
Can an admin help change my forum name?
EP Account
About pins- Bought wrong one
Disappearing troops / Missing loot? (EDIT: not just from world battles!)
Is there a way
Is there a way
Nie otrzymałam nagród za wydarzenie
How do you get Alliance War Energy or flags?
New account #?
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Titan kill not counting for Valor rewards
Offensive description of the alliance
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Incorrect raid tournament score
[MASTER] Issues with Friend Invites: Did links work properly? How can I tell if an invitation was processed correctly? Why didn't I get any gift for my account after inviting friends? (NOTE: Friends must get to Level 10 before gifts are given)
Getting no loot from raid
Error Communicating with the asset server
Güncelle sorunu
Compensation for game errors
Disappearing troops / Missing loot? (EDIT: not just from world battles!)
Crash during titan fight
Raids keep matching online opponents
The iron has disappeared :(
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Bug in my game specifically
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Alliance war - player from enemy alliance joining and leaving
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Help With Forum Issues Available Here!
Spring Event Gem Purchase error
Help With Forum Issues Available Here!
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Why Cant I Create New Topics?
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Proteus Bug versus mana shield
Getting no loot from raid
Accidentally fed Lianna to BT
Enegy not filled max (flask) [SOLVED: Player used 2 Loot Tickets]
How is it possible a player has maxed Lady of the Lake and Black Knight within 12 hours of their release? (Discussion of how heroes can be maxed immediately after release with a little planning ahead, and no need to buy Food)
Valor pass - Different price over time / after update
Should we tolerate insults ..?!
Trials of Fortitude....HANSEL
Raid team change
Not receiving Gems purchased
Help needed ASAP ,
Raid chest will not fill for the last 2 days
Not receiving Gems purchased
Unable to participate in alliance wars at all
Missing diamonds?
App setup changed to winter with display issues
Error Communicating with the asset server
Unable to purchase Raining Loot Ticket Offer
Game froze during raid tournament
I purchased raid refill, but is 0
The account lost
Anyone there? - message bug
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[SOLVED - Players Have Now Been Compensated] Titan loot missing, bug (Feb 17)
Farsighted telescope
Hard Mode Atlantis - No Coins Received
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[Master] Tournament Defence Not Attacked Much / At All / Very Often
Kicked out of wars and unable to rejoin
Did not receive items I purchased
Need help. I’m stuck at level 28 & i don’t know why
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10X Atlantis summon broken 4 sets of doubles
Ascension rewards badly need balance
After Upgrade to Version 20, one training camp dropped from Level 20 to Level 18
Possible war bug
Six Days without Mystic Vision
Bug in summoning
Tallent token resets
[MASTER] Issues with Friend Invites: Did links work properly? How can I tell if an invitation was processed correctly? Why didn't I get any gift for my account after inviting friends? (NOTE: Friends must get to Level 10 before gifts are given)
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Account chat ban
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Game jams.. it start to jame frequintly in the middle of raids
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Unable to switch accounts using.mobile data
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War attack possible issue
Heavenly offer bug, cannot purchase two
VIP Renewal question
[MASTER] Issues with Friend Invites: Did links work properly? How can I tell if an invitation was processed correctly? Why didn't I get any gift for my account after inviting friends? (NOTE: Friends must get to Level 10 before gifts are given)
Technical support
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[MASTER] Issues with Friend Invites: Did links work properly? How can I tell if an invitation was processed correctly? Why didn't I get any gift for my account after inviting friends? (NOTE: Friends must get to Level 10 before gifts are given)
Training Camp completes training, but too few or no heroes produced [Master]
Purchase reversal
Titan attack – two hits by different players in short time, each showing different remaining HP
War Victory with Zero Points Awarded
Game Won’t Start
Titan weak point not working
Isarnia's mana charging issue
Mystic Vision ad not counting down
Did not get credit in Path to Valor Event
I didn't get bonuses for my invite
Server Full Message/Kicked/Disconnected – September 6, 2019 [MASTER]
Bonus Atlantis coins not awarded from sea horses
Non si accende più al gioco?
Titan kill not counting for Valor rewards
Game freezing during raid
Connection Error after Update
Now that there are 3x as many commercials can you all fix the mystic vision bug?
Bug reports? Patience?
Tournament Rewards are Missing
Prize not received after my friend reached level 10
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Sand empire kicking out players
Switch Game Center account and keep progress
Loss of Battle Items
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Event blackout
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Valor rewards
[MASTER] Issues with Friend Invites: Did links work properly? How can I tell if an invitation was processed correctly? Why didn't I get any gift for my account after inviting friends? (NOTE: Friends must get to Level 10 before gifts are given)
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Titan chest resetting
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Connection lost
Won a raid arena battle and got a loss
Bad connection cut my ply in RT
Mystic vision - no video
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Help With Forum Issues Available Here!
I am unable to edit my teams – Blank Screen
[FIXED] Farm and mine - problem after update to Version 23 [MASTER]
Gem cost to reset talents
Ex-Member of enemy war team actively scoring.
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Not receiving POA reward
Food bundle reset food to zero
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Booted from tournament m
Missing gems
Titan hits lagging and gems not filling squares
Ghost mode after revive talent used
3 or more bugs: 🐛 + + +
POV Challenge issue in rewarding
I have a strange request
Upgrade time on my lvl 19 to 20 farm
[KNOWN ISSUE] Shop Not Loading for Some Players on Android [Master]
Ascension item not received
Lost food bundle
What are the rules around screen names?
Game loading issue
Help With Forum Issues Available Here!
[SOLVED] Raid shield with no cup limit?
Pulling Training material
PoV Summon heroes IV
Google Play Balance Bug
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War bug cleaning for full points
War Participation Percentage wrong
[SOLVED] Missing Titan/War Loot Popup (Version 20)
Not able to get my Alliance into a war
Paint It Black – play screen is black, but stats are visible, sound plays, and chat toggle is visible
Hearing a lot of static
Negative gem balance threats
O points on war
Chat Banned
War disconnect lost flag but heroes not lost
Challenge event glitch – Didn’t Get Completion Reward for Finishing After Event Ended
Albericht/Mother North Healing War Bug
Ex-Member of enemy war team actively scoring.
Help me! Something is wrong with my game!
SG wont accept (This request is closed for comments)
Problem with interaction of Poseidon and Hansel/Gretel
I have not been attacked in raid tournament during the past few days
Defence Not getting hit Raids ... again
Meta discussion about discussing and giving feedback on HOTM (Spawned from Neith Beta Beat thread)
Lost a bunch of gems
No Loot rewarded in all cases and events
[KNOWN ISSUE] Heroes Turning Invisible When Revived
Alliance Chat History Dissapears
:gem: New Offer – Share the Gems! What do you think of this? / UPDATED for return in July 2020
V22: Alliance with 31 members
Gormek manna glitch
[SOLVED] Version 20 Update broke my in game fonts/text/labels/sprites, etc
Eve special not filling
Raid shield didn’t work
31 defenders in alliance war
:gem: New Offer – Share the Gems! What do you think of this? / UPDATED for return in July 2020
:gem: New Offer – Share the Gems! What do you think of this? / UPDATED for return in July 2020
Visual effects in war / bug
Harpoon disappeared
Hero missing, my best hero :'(
Can't fight in war in says unknown target
War matchmaking with a bug
Alliance Wars Matchmaking (Discussion & Developer Response) MASTER
[KNOWN ISSUE] Raid team reset
Does invite a friend not generate rewards for the fourth successful invite? / Some rewards for a number of invites missing
Getting raided while playing
My war chest didn't a the victory
AW Cannot see the field, but I have war flags
[Solved] Help me People! I change with new phone and lost my account
Mystic Vison shuts the game down or freezes
Account reset
Atlantis offer disappear
Can’t revenge top 100 player while online
Help With Forum Issues Available Here!
Featured message not working
Involved in two wars
How to remove an account
My number of gems keeps changing
Please Read this before posting a bug
Loot:wrong error message? Please correct
I want to get an answer from the developers: WHEN WILL THE BUGS BE FIXED?
Game progress problems
Hero not registered to use costumes
Atlantis help please
Cannot find summoned 3 * costumes
Game crash, no purchases
Incorrect war score, player score not recorded
Challenge Event Tokens Disappeared
Hero Costumes Discussion
Didn't receive my gems
Alliance member not receiving war notifications
Punishment for other alliances recruit spamming
Rewards missing
[KNOWN ISSUE] War bug: suicide war
?Partially damaged war team gave full points on clean-up
Unwanted purchase
Help With Forum Issues Available Here!
Missing Bonus Chest Rewards
Missing gems?
“Exhausted” Mystic Vision Error Message
Successful invite but no reward
iOS problems
Alliance war dead enemy keeps reviving after being killed twice
Not receiving hero's and panacea
Help With Forum Issues Available Here!
A glitch happens and my chest was half full
Season 3 / P3 / st5 hard Mode bug
System glitches and I lost 16 flags
Problemy Zgłoszenie graczy
No elemental chest
I can't update the game
Please help! Lost my iphone and my account
Alliance War: did not receive full points for eliminating opponent
My Shiney 68 account that I lost please help
Not getting my troops
War Opt out delay?
Not recieving more than 3 Alliance war flags
Purchase in the game
[FIXED] Crashing loop
Unable to connect to this game. Blocked IP?
I think my path of Valor is bugged?
Opinion on usernames and the world situation
The use of the word spaz or spastic
Please your help, have hacked my alliance partner!
This Game Has ROBBED me!
Game freezing on purchase
Anyone had any issues with missing gems
Enemy's alliance member disappeared during war
Help With Forum Issues Available Here!
I'm drowning Help please
If an event expires while you are engaged in battle, you do not receive rewards
Complaint!
Missing items! Hacked?
Problems since latest update
About Raid Chest
(Mar 27) No Titan loot...? Sometimes?
Received Grimble then went to my Hero roaster on he wasn't there!
No tengo invocación gratis del dragón desde hace 2 dias
[SOLVED] Game not loading after update (Android only, related to multiple accounts)
Help With Forum Issues Available Here!
Is guild/alliance chat recruitment spam reportable?
Mystic vision is gone
Escaped Titan whith Harpons
The game collapsed
Help With Forum Issues Available Here!
No sound in game
Error in Tournament Log
Game froze while farming Atlantis
Raid Tournament Connection Error
Summons crashed
Missing loot
Lost 20 Epic tokens when I logged in
Reclamação
All Heroes doing only 1 point of damage ONLY during Atlantis Rises, only in Season 2: Province 6, Stage 1
Wrongful raid time out
Game reset during challenge, again!
My Tc20 skipped / No Hero from Level 20 Training
Non receipt of goods
S2, province 6, stage 1
One of my alliance members cannot get back into his main account
Game didn't give my cups
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Alliance message split up and cannot edit anymore
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Booted when starting the new event
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Disconnected During War Attack, Caused Lost Attack, Flag, and Heroes
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War chest incorrect participation
Magyar (Hungarian) nyelvű kibeszélő
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Account mixup
Season 3 no loot
Game is freezing today 2 times
S3, sometimes, poison realm bonus is not applied
Cannot purchase gems
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Alliance kick before titan loot
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JF defense ability not working against elemental reflection
I need to find my game now!
I’ve been hacked
Stronghold level 25 lost
No POV points given
[Wiki] *NOT* a bug FAQ
Help With Forum Issues Available Here!

Hi yesterday i purchase 400 diamonds i resieved the messege that was payed , but i didnt resive the diamonds

3 Likes

This might help:

3 Likes

A post was split to a new topic: Building takes too long

This is my first post and not really sure if I’m right? Have a question: How is possible to get selected to revenge in PvP 2 times in a row?

2 Likes

You are allowed three attempts at revenge on someone who attacks you. Winning means you can’t attack again, having successfully revenged yourself, but if you lose you can keep on trying until either you fail three times total, or do win.

5 Likes

this morning I did not find the 2 heroes purple one of 4 stars at the last climb and one of 3 stars (I do not remember the names, the one of 4 had counterattacking skills). How can I get them back please? My account is #, if you want to check or help me. Thank you

1 Like

Please don’t share your account identifier in public. For contacting support, please follow the instructions provided in the first post of this topic. :slight_smile:

3 Likes

Here I was received an revenge attack from the same player witch he wins in first instance and is allowed to attack again.
I experienced if I make an revenge attack and win I can’t attack again. If I loose instead then of course I’m allowed to attack again. BUT in this case the player can attacks even he wins a second time?

1 Like

The picture you posted is from your watchtower, which records your wins in green, and your losses in red. The order is from bottom to top (most recent).

The first attack is green because you won and repulsed your attacker. The second is red because he beat you (and is therefore no longer able to Revenge/Attack you.)

It is working as intended. :slight_smile:

4 Likes

But both (bottom won) and (upper lost ) were from enemy revenge (I google translate the text) . That was not working as intended from my understanding.:thinking:

1 Like

With revenge you, and they, get three attempts to attack back. If they win a revenge attack, then they can’t fight you again. If they lose, then they can try again, up to three times total.
That’s what the screenshot shows. The attacker had three chances for revenge. They attacked once. That took one chance, leaving two more tries. The second attack, they won, completing the revenge. Because they won that time, the third chance to fight expired. They could have made three attempts total before being forced to give up if they lost all three revenge attacks.

4 Likes

But look at the order. the bottom one is won and the upper one is lost. seems to me that he already won in his first try (bottom) but why he can have another revenge (which he lost, upper)?

1 Like

That screenshot belongs to the defender, the one who is being attacked in revenge. They won against the first revenge attempt, so their attacker was left with two tries. The attacker tried again, and won the second try.

2 Likes

Why would you have another revenge attempt if you already won in first try? I’m afraid I cant quite understand what you are trying to say. Or I understand something incorrectly here?

The person who won the first fight was not the one trying to take revenge. They were the original attacker who the revenge was against. The screenshot was from a person who was being attacked for revenge, not trying to take revenge, so the win and loss messages would be reversed.
The person who lost the first fight was the one trying to have revenge, and they lost/failed on the first try.

2 Likes

If they are reverse, then that make sense. But I need to check this sometime later because I hardly got more than one time revenge at this moment because i left weak defense team. thanks though, will keep in mind to check later.

1 Like

A post was split to a new topic: Feb 7 2018 - Alliance roster and chat glitch

  • 1 (bottom), enemy attacks you, you win (green)
  • 2 (top), enemy attacks you, enemy wins (red)

The colors are from your perspective, not the enemy. So when they LOSE, you see green. When they WIN, you see red. It’s all a matter of perspective. :wink:

2 Likes

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