How come I am getting no costumes at the costume summit. Either give me my costumes or refund my money

[Gryphonknight]

Costumes v4.2

@Tidyup

portals with costumes work

To be fair, costumes v4.2 are complicated

@Gryphonknight

no 3* / 4* costumes, 5* costumes only 5% chance in HA10 5* retraining. Past 5* HotM costumes in bimonthly, Tavern of Legends v3.0 while adding Elemental rainbow links

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Merciless RNG

@WatchingRainbow

getting no costumes

Welcome to Merciless RNG

Clarification

SGG does not promise you a costume ( see notes )

But

SGG could mention all heroes do not come with costumes

Merge

Several players have suggested merging Costume Chamber and Tavern of Legends ( see notes )

Refund

SGG is a no refund company

If you do get a third party refund, your account will be shut down ( see notes )

Notes

Click for notes

Merge

Especially because Tavern costumes are all past 5* HotM and both summons include Classic 3* / 4* / 5* heroes so there is zero costume overlap but huge amounts of hero duplication

@FraVit93

To make room for upcoming content Tavern of Legends and Costume Chambers evets would be merged into a new, single event

Odds

Behold

Self regulating industries ( the bare minimum actions to avoid censure )

Negative Gems

@Guvnor

Negative Gem Balances are triggered by one of two things:

1. You purchased & used gems in game. Then requested a refund from Apple or Google Play. If the gems were Unused, they are simply removed from your account. If you SPENT the gems already when requesting the refund, they are still removed but trigger a “Negative Gem Balance”

2. Illegal Activity; usually triggered by purchasing unauthorised gem bundles… i.e. NOT those offered in game by SGG.

It’s worth noting that accounts with Negative Gem Balances usually end up getting suspended if the balance is not restored to 0. So probs best warning your alliance member.

Read more here:

• https://support.smallgiantgames.com/hc/en-us/articles/360006706053-What-happens-if-I-ask-for-refund-for-valid-purchases-

• https://support.smallgiantgames.com/hc/en-us/articles/360006705913-What-happens-if-I-buy-gems-from-a-third-party-gem-seller-

FIN