Holiday Season Service 2019/2020

We would like to ask for your patience while waiting for a response to your support request as you may experience increased waiting time due to the upcoming holiday season. However, rest assured, we are providing continued support during this time and requests will be handled, but with a slight delay.

Please note that the Small Giant Games HQ will be closed during the holidays, on the following dates:

  • December 23-29, 2019 (Christmas)
  • January 1, 2020 (New Year’s Day)
  • January 6, 2020 (National Holiday)

We will do our best to respond to all the inquiries, in the order that they have been received. We are also monitoring the game and our social media channels, including our Community Forum, to ensure continued service during the holiday season.

When asking our support, please provide all essential details, as this will help us solve your issue faster. For purchase issues, we ask you to always attach all the relevant receipts related to the purchases. For lost accounts, please read this FAQ article before submitting a request.

We also kindly ask you not create multiple tickets on the same issue, as this will not increase the response time to your ticket, but will slow down the support. If you would like to add further details to your inquiry, please reply to the confirmation message sent from the support system.

Thank you for your understanding and our apologies for any inconvenience this may cause!

We wish all our players a wonderful Holiday season and best of luck in the battles in 2020!

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