Hiccup in the draw

Good morning, this morning a prix. 2 hrs ago when the draw for hero’s changed from fire to ice I made a draw when it was ice and got a fire hero. Much to my surprise and disappointed as I’m really needing and better ice guy, please help thank u

I suggest contacting customer support. The link at the bottom of the following page will contact them directly.
https://support.smallgiantgames.com/hc/en-us/articles/360000542934-How-to-Contact-Support-v1-9-7-onwards-

Cookie Settings