Heros Chest emptied

I used 6 flags 7 hours ago and accumulated half the chest, I have logged back in to use 6 more flags and my heros chest reads 0 again.

So when a glitch favours a player , e&p penalize them heavily, but when it doesnt favour a player they dont want to know!!! Very clear morals

Have you opened a support ticket?
What has been their response if you doubt their moral?

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