Hero disappeared --blue gone


#1

I am new to the game and play it on my phone. My blue hero character has disappeared. I understood we could not delete hero so I was surprised when he disappeared. Now I cannot have one of my fighting teams to have one of each color and when I battle and connect blue pieces I see hero missing. Did I do something wrong. When I last “saw” hero he was training.


#2

Was it part of one of your teams when it disappeared?

If it wasn’t, the likely scenario is that you fed it leveling another hero; if it was, and you suddenly wound up with a gap in your teams, create a ticket in game as that shouldn’t ever happen.

I would recommend favoriting heroes that you’re working on to prevent the likely scenario from occurring.

Who was the hero?


#3

I don’t remember; I believe he was still was on the hero roster. It was Brand. I have since creating the initial ticket received another Brand from my free summons.

Regards,
Carla Ann Rowland
C_Rowland@live.commailto:C_Rowland@live.com


#4

To prevent feeding a wanted hero to another during the levelling process:

  • tap on the hero to pull up it’s card
  • tap on the greyed out lock above the upper left corner of the card. If you get to a point that you no longer want to keep it and you’re ready to feed it to another hero, just take off the lock.

21 AM


#5

Honestly, before Small Giant added this lock feature a lot of people fed the wrong hero to another during the levelling process…


#6

thanks for everyone’s good advice.