The bug where Hansel’s special hurts the target but doesn’t apply the mana ability has returned in he newest update. I’ll try to get a video and post it here if I do. But it’s real. 
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I have noticed this as well, use his ability early on in the battle, titan or enemy flashes and shows the icon to indicate that it’s active, then it just stops…sent a ticket as well
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Happened to me today during a raid. I didn’t realize it was a bug.
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Ive got the same bug.
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