Guaranteed 5* hero in a 10x summon

I’ve just had my third disappointing 10x summon in a row.
This time I got all 3* heroes. This is a disgrace. Gems cost money
and without a decent return why should anyone pay for any?
One 5* hero should be guaranteed for every 10x summon and
everything after that should be a bonus. If not then why should people
spend any money on gems if they do not get any return?

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