Gems not received yet

i paid over $30 for 1800 gems and i have not recieved them, pls give me my gems or are u thieves,???

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@Rook or @Coppersky This tangent needs to go off on it’s own I think.
@Ned, read the FAQ page on unreceived purchases linked below. If nothing there applies or helps, use the Submit a request link on that page to contact Customer Support directly.

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thanks for the tag @Paulon!

I’m not sure if you are ios or Android, but I found this in the FAQ: