Gems not received yet

#1

i paid over $30 for 1800 gems and i have not recieved them, pls give me my gems or are u thieves,???

Are we heading to Pay2Win? Plus, other concerns
#2

@Rook or @Coppersky This tangent needs to go off on it’s own I think.
@Ned, read the FAQ page on unreceived purchases linked below. If nothing there applies or helps, use the Submit a request link on that page to contact Customer Support directly.

#3

thanks for the tag @Paulon!

#5

I’m not sure if you are ios or Android, but I found this in the FAQ:

https://support.smallgiantgames.com/hc/en-us/articles/360007094614--KNOWN-ISSUE-17-July-Android-Purchases-Not-Delivered

Also: