[KNOWN ISSUE] Shop Not Loading for Some Players on Android [Master]

[zephyr1]

This is quite old, but it has suggestions for addressing what sounds like the same issue:

Try first:

Shop problem

This is most likely related to your device settings (make sure no restrictions are enabled). There shouldn’t be any known issues with purchasing. You can find more information and troubleshooting tips from our FAQs: https://smallgiant.zendesk.com/hc/en-us/articles/115005198049-I-can-t-make-a-purchase-Android- https://smallgiant.zendesk.com/hc/en-us/articles/115005195625-I-can-t-make-a-purchase-Apple-iOS-

Additional ideas:

@Rook

Try closing the game. If that doesn’t work, try turning off your phone completely for 15 seconds and then turn back on.

Please let me know if that resolves it.

@Rook

If rebooting the game and phone does not help, I would report this glitch to Game Support directly:

https://smallgiant.zendesk.com/hc/en-us/requests/new

Please let them know what you have already tried unsuccessfully.

(@Kerridoc @Rook @Coppersky Possible Merge of Topic)