Gem Purchase Error


I just purchased the 1800 gem package for 19.99 and it gave me an error. I tried to click on the package again and it says I already own this package but I don’t have my gems filled. Can you please advise me on how to fix? Thank you.


Screenshot? And have you contacted SG directly?


I Just wondering Whay my price for Gem, special ofert are difrent? Sample: My friend price for special ofert is 2.99€ my price 3.49€?


The prices are set by the App Store or Google Play:


Ok, Thank You for answer.