I bought Gems on my account and I’ve even had the Google Play charge confirmation yet I have not received any gems.
Has anyone else had this issue? Also how to resolve it?
From the FAQ (Billing & Purchases):
https://smallgiant.zendesk.com/hc/en-us/articles/115003892065-I-didn-t-get-my-order-
Greetings. On November 14 I bought gems ($19.99) I used the gems to purchase the drink pack… 5 of each drink… raid, world, alliance… I had 3 alliance flasks already, should have had 8… I only ended up with 5…
P.s. I have used a flask since purchase.
Please look into this and fix it. I bought the gems just for the alliance flasks.
Thank you
I couldn’t find your exact issue on the FAQ, so please contact Game Support:
https://smallgiant.zendesk.com/hc/en-us/requests/new
If you’d like to look over the FAQ anyway, here is a quick link (you can find it in game by clicking Menu > Options > Support and FAQ button center top):
Hello. Gem purchase is not active for Iran. Please enable this field. Thank
@black2 Apple and Google handle the transactions towards the game. They decide available payment methods and countries.